Air India is the largest international carrier company of India which is owned by Air India Private Limited - a government owned enterprise. The company has its main hub in Delhi and Mumbai as secondary one. Company serves its services in more than 90 destinations. Company is the third largest domestic airline carrier in all over India.

Why erp was needed in Air India ?

There was a premiere crisis period for Air India. There were fewer passengers and the company was converting into low cost airline. There were decay of cargo and passengers in premium class specially and the fuel costs were also started to increase.

To deliver better operating margins and profits, Air India started to implement the “Project Sangam” in which it was predicted that a future project Air India will be prepared and the existing business process will be restructured. This project was also emphasising on the adoption of international business practices. The erp software of SAP was selected.

There were following recommendable features of project sangam -

• to make erp software more accessible from any device and anywhere.

• to make business reporting system more scalable.

• separate reporting suite should also be available.

• to provide the most accurate and reliable data for accurate analysis.

• Proper information recording should be done in context of all employees.

Benefits of project sangam -

• better and accurate decision making support

• standardization and harmonization of business processes

• integrated and single source of employee data

• reduction of operating costs

• enrichment of jobs and frontline staff

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